• By: Department of Administrative Reforms & Public Grievances, Ministry of Personnel , Public Grievances and  Pensions .

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• NASSCOM also collaborated in preparing the index
• The initial framework of NeSDA was based on the Online Service Index (OSI) of UNDESA eGovernment Survey and customized for the Indian federal structure and eGovernance landscape of the States and UTs.
• The State/UT portals were assessed only on Accessibility, Content availability, Ease of Use and Information Security & Privacy parameters.
• The State’s/UT/Central Ministries Portals’ and Service Portal’s performance across sectors were further classified based on their adherence score into Top Performers, Leaders, Aspiring Leaders and Emerging Leaders.
• The NeSDA framework primarily assessed all the service portals (State/UT and Central Ministry service portals) on 7 key parameters, viz. Accessibility, Content Availability, Ease of Use, Information Security & Privacy, End Service Delivery,              Integrated Service Delivery and Status & Request Tracking.